A renewed global perspective, a change project with impact and a promotion to deputy Vice-President
Richad Jiva Lila is confident that “the financial services of tomorrow will be a mix of technology and talent” and that the key to succeed in this environment is “to go faster through digital and to differentiate through the relationships we build”.
Richad Jiva Lila has worked at National Bank for over twenty years, yet he feels that the McGill-HEC Montréal EMBA program has led him to see some aspects of the organization differently:
“The EMBA has really been a source of value creation for me and for my organization. The program allowed me to have an overall organizational perspective, to pivot our business model by analyzing our blind spots in order to create a unique value proposition for our customers. “
During the EMBA, participants are asked to implement a change project in their organization. In his own change project, Richad developed “The Institutional Boutique”, an element which is today at the heart of the change in strategy at the Bank. “It’s very interesting at this point to see how the theory conveyed in the EMBA actually has an impact on the corporate strategy, but above all, creates value for the customer,” Richad explains.
During the EMBA, in addition to the impact of his change project for the organization, Richad was also promoted to Deputy Vice President for National Bank.
“My role as Deputy VP has two components: the business development side, for institutional clients, but also the strategic initiatives component (technological projects and corporate strategies) for a subsidiary of National Bank, National Bank Trust, serving clients such as: pension plans, foundations, religious communities or private holdings.
“What I like most about my work is the need to propel our organization into the future while identifying its blindspots, to bring creativity and innovation into a conventional industry, to improve our offering by building on the organization’s most valuable asset: its people.
